Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by 65phdream ("we," "us," or "the Company") and applies to all personal data collected through the 65phdream website, mobile platform, and any related services (collectively, the "Platform"). This Policy is intended to inform you — our valued Filipino players — about our data practices in a clear, honest, and transparent manner.

By registering an account on 65phdream, completing the 65phdream login process, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the agreement between you and 65phdream.

2. Personal Data We Collect

65phdream collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We collect only the minimum data necessary for the stated purposes. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law or regulatory obligation.

3. How We Collect Your Data

65phdream collects personal data through the following means:

• Direct collection: Information you provide when registering your 65phdream account, completing the 65phdream login, submitting verification documents, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical data collected automatically when you access the Platform, including IP addresses, device identifiers, browser type, and session activity logs.
• Third-party sources: Identity verification data from KYC service providers, fraud signals from payment processors, and publicly available information used for compliance screening.
• Cookies and similar technologies: Data collected through cookies, web beacons, and local storage as described in Section 7 of this Policy.

4. How We Use Your Personal Data

65phdream uses your personal data for the following purposes:

• To create, verify, and manage your 65phdream account and enable secure 65phdream login access.
• To process deposits and withdrawals through GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment channels.
• To verify your identity and age in compliance with Philippine gaming regulations and PAGCOR requirements.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To provide customer support and respond to your inquiries and complaints.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional communications about 65phdream bonuses and offers, where you have consented to receive such communications.
• To monitor your gaming activity for responsible gaming purposes and to apply any self-imposed limits or exclusions.
• To improve the Platform, personalize your gaming experience, and conduct internal analytics.
• To comply with applicable Philippine laws, regulations, and court orders.

5. Legal Basis for Processing

65phdream processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

65phdream does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, and banking partners (BDO, BPI, Metrobank) to facilitate deposits and withdrawals.
• Identity verification providers: KYC and AML service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Game providers: Third-party game studios and live casino operators whose games are available on the 65phdream Platform, to the extent necessary to provide those games.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers operating under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where required by law or regulatory obligation.
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers engaged by 65phdream are required to process your personal data only in accordance with our instructions and in compliance with applicable Philippine data protection law.

7. Cookies and Tracking Technologies

65phdream uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled without affecting Platform functionality.
• Performance cookies: Used to collect anonymized data about how players use the Platform, helping us identify and fix performance issues.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content about 65phdream offers and bonuses. You may opt out of marketing cookies at any time.

You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to use certain features of the 65phdream Platform, including the 65phdream login function. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Security

65phdream implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 65phdream Platform.
• Encryption at rest for sensitive personal and financial data stored on our servers.
• Multi-factor authentication options for your 65phdream account to prevent unauthorized login access.
• Role-based access controls ensuring that only authorized 65phdream personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Intrusion detection systems and real-time monitoring for suspicious activity on the Platform.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 65phdream will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9. Data Retention

65phdream retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Gaming activity data: Retained for three (3) years from the date of the gaming session, unless a longer period is required for dispute resolution or regulatory purposes.
• Support and communication records: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 65phdream's data disposal procedures.

10. Your Data Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 65phdream:

• Right to be informed: The right to be notified of how your personal data is being collected and processed — which is the primary purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 65phdream holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may need to verify your identity before processing your request.

11. Children's Privacy

The 65phdream Platform is strictly intended for adults aged 21 years and above, in compliance with Philippine regulations governing online gaming. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on 65phdream or provided us with personal data, please contact us immediately at [email protected] so that we can take appropriate action.

12. Cross-Border Data Transfers

Some of 65phdream's service providers and game partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, 65phdream ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to process your data in accordance with standards equivalent to those required by the Data Privacy Act of 2012.

By using the 65phdream Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

13. Updates to This Privacy Policy

65phdream reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending an email notification to your registered address.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 65phdream protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 65phdream handles your personal data, please contact our Data Protection Officer (DPO):

• Privacy & DPO Email: [email protected]
• General Support Email: [email protected]
• Response Time: Within 15 business days for data rights requests; within 24 hours for general support inquiries
• Support Hours: 24 hours a day, 7 days a week

For concerns about our compliance with the Data Privacy Act of 2012, you may also contact the National Privacy Commission of the Philippines. For platform-related queries, visit our FAQ page or our About Us page for more information about 65phdream.